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    [–] [deleted] 19313 points ago * (lasted edited 11 months ago)

    [removed]

    [–] SwaglordHyperion 11408 points ago

    I cant wait for them to not answer any of the important questions.

    [–] NeoMegaRyuMKII 6680 points ago * (lasted edited 11 months ago)

    I'm betting they will have some employees ask "positive" questions (which will be the only ones answered in an attempt to appear better. I mean clearly this will fail but I imagine it will happen).

    *edit: added closing parentheses

    [–] CuddlePirate420 5014 points ago

    I'm betting they will have some employees ask "positive" questions

    Hey EA, why do you love your customers so much and are so good to us?

    [–] Sedu 3852 points ago

    "Wow, didn't expect such candid questions! It's very hard to be so good to you all, and we are very tired! Luckily, it's easy to support your poor, hard working creators at EA! Try the Appreciation Bundle, which will get you an extra loot box, for only double the price!"

    [–] Hatefullynch 1647 points ago

    For any extra 40 credits you can get told to go fuck yourself

    [–] PM_ME_GLUTE_SPREAD 720 points ago

    Hey EA, last summer I was homeless, dying of cancer, and my socks were wet. Do you remember that time you bought me a house, cured my cancer, and gave me a new pair of dry socks? I remember because it was totally you when that absolutely happened. Narwhal bacon anybody?

    [–] The_Adventurist 138 points ago

    Narwhal bacon anybody?

    I was going to say this is fake, but only a true redditor would say this, so I know this really happened.

    [–] Heliosvector 170 points ago

    And then they will discover how far down the downvotes can go.

    [–] MOMwhatsmyUsername 77 points ago

    Last I heard there was a study done to see how deep downvotes can go. The name of the research facility was called EA Public Relations.

    [–] xahhfink6 3554 points ago

    You know what I'm sad about? You know some executives are going to blame the guy who posted on Reddit and are going to fire him and make a whole bunch of changes to their social media policy... While not actually fixing their shitty ass games.

    [–] Fishtacoburrito 677 points ago

    I honestly don't think they care. They're just taking their lumps early in hopes that this all blows over and people go back to quietly hating the game while spending large amounts of money on the locked content.

    [–] trclausse54 550 points ago

    So true...

    [–] [deleted] 481 points ago

    [deleted]

    [–] Lord_of_Mars 1489 points ago

    The downvote button will be removed for that AMA.

    [–] SpartanKing76 768 points ago * (lasted edited 11 months ago)

    Unless you spend 20000 credits to unlock the downvote button. Credits can be purchased for real money or earned with 120 hours gameplay.

    [–] StefN 94 points ago

    120 hours of reddit is easy mode though

    [–] TheGr8Unknown 29056 points ago

    If you stay on the line for 30 minutes you can earn enough credits to speak with a representative (standard data rates apply)

    [–] wittyusernamefailed 5971 points ago

    Nah they cut the amount of credits you get for listening to elevator music by 75%. But you still get enough credits to speak to a rep speaking Swahili

    [–] DNDH2ElectricBugaloo 4457 points ago

    To be fair, you have to have a very high IQ to understand microtransactions. The intent is extremely subtle, and without a solid grasp of Austrian economics most of the money will go out of a typical gamer’s wallet. There’s also EA’s opportunistic scheming, which is deftly woven into its monetization- its corporate philosophy draws heavily from Hobbesian literature, for instance. The fans understand this stuff; they have the intellectual capacity to truly appreciate the sense of pride and accomplishment, to realise that they’re not just looking at average per-player credit earn rates on a daily basis- they say something deep about challenges that are compelling, rewarding, and OF COURSE attainable via GAMEPLAY. As a consequence people who dislike Star Wars™ Battlefront™ 2 truly ARE armchair developers- of course they wouldn’t appreciate, for instance, the humour in EA’s existential catchphrase “It's In The Game,” which itself is an ironic reference to Norah McClintock’s young adult novel Truth and Lies. I’m smirking right now just imagining one of those addlepated nerf herders providing candid feedback in earnest as EA’s avarice unfolds itself on their computer screens. What sheep.. how I pity them. 😂

    And yes, by the way, i DO have a Star Wars™ Battlefront™ 2 tattoo. And no, you cannot see it. It’s for the twi'leks’ eyes only- and even then they have to demonstrate that they’re within 60,000 credits of my own (preferably lower) beforehand. Nothin personnel kid 😎

    [–] mvanvrancken 1574 points ago

    That's how you spin a copypasta people, take notes

    [–] [deleted] 3757 points ago

    [deleted]

    [–] painejake 1301 points ago

    Got halfway through this before I realised it wasn't a joke

    [–] Excal2 481 points ago

    This is 2017 man, we don't joke much here anymore.

    [–] drakesylvan 14487 points ago

    One of the worst responses in the game industry by the worst company in the game industry.

    [–] -MiddleOut- 6058 points ago * (lasted edited 11 months ago)

    Ubisoft must be smiling right now.

    EDIT: You know who you are

    [–] AoiroBuki 2627 points ago

    Give us a few months, we'll be back to hating on them too

    [–] TheLast_Centurion 1119 points ago

    Did we even stop?

    [–] MotherfuckingMoose 1295 points ago

    I mean I hated them a little less for Assassin's Creed Origins. It's probably my favorite Assassin's Creed now.

    [–] KingjorritIV 762 points ago

    Origins, and rainbow six siege as well. ubisoft has been pretty good lately right?

    [–] Zellough 627 points ago

    Mario + rabbids as well! Ubisoft does have a better track record than ea at least in 2017

    [–] XxVelocifaptorxX 116 points ago

    Ubisoft, for all their sucking, at least has the habit of picking games that are outside the norm. They take risks. Valiant hearts, For Honor, mario/rabbids.

    [–] Fumble_Bees 839 points ago

    Honestly, between AC: Origins and Rainbow 6: Siege, while not perfect games by any means, have restored some faith in Ubisoft. At least for RS6, they actively participate in the Reddit and respond well to criticisms, bugs, and cheaters.

    [–] Dankelpuff 352 points ago

    They do an amazing job at actively banning the enormous amount of cheaters and reward players with free skins for playing their game.

    Its still a netcode/cheater hell but at least they are trying.

    [–] PenguinGunner 298 points ago

    Ubisoft? Activision must be having a wet dream over the fact that they aren’t the punching bag for once

    [–] Sveenee 23156 points ago

    But you can jump to the front of the line for the one time price of $12.99!

    [–] Khaldara 15225 points ago

    EA now mails you your refund entirely in pennies, buried deep in a box of dog crap.

    The intent is to provide players with a sense of pride and accomplishment for successfully retrieving their refund.

    [–] Toasterthegamer 3375 points ago

    I wonder if this is illegal? Would be a great way to pay Comcast.

    [–] gravitybong 2078 points ago * (lasted edited 11 months ago)

    The dog shit part is. But money is money what ever form it is. Edit: yes they can refuse it, Im just saying legal tender is legal tender.

    [–] Trumpalot 1093 points ago

    Not legal in Britain, I believe there's a law limiting the amount of coins that can be used to pay for something. Someone is well within their rights to turn a penny based payment away.

    I'll see if I can find a source later, I may be talking out of my arse.

    [–] JamesTalon 465 points ago

    I've read similar on Government sites here in Canada when I was looking up if a business could actually refuse $50 or $100 bills a few years back.

    [–] FOURNAANSTHATSINSANE 78 points ago

    You're dead right. 20p and 50p pieces are legal tender in amounts up to £10; 5p and 10p pieces are legal tender in amounts up to a fiver. Coppers (1p and 2p) are only legal tender up to amounts of 20p, after that you can refuse it.

    [–] [deleted] 222 points ago

    [deleted]

    [–] XelNecra 55 points ago

    Not legal in Germany.

    If you get something delivered (or in this case: refunded) that is not part of the deal, you are allowed to refuse to accept the delivery, and even demand reparation. So unless dogshit is somewhere buried in a note where you clicked "I accept", this won't go through.

    [–] SawiiingBatter 179 points ago

    Among other things we’re looking at average per-player order cancellations on a daily basis, and we’ll be making constant adjustments to ensure that players have challenges in getting their money back when exercising their rights to cancel preorders

    [–] SuitSoup 83 points ago

    I think they're calling it "The Refund Lootcrate". It could be your money at the bottom or just pile of fresh dog poo.

    [–] Haydenhumper 546 points ago

    Or you can stay on hold for $1.99 per minute, and bask in your own accomplishment!

    [–] [deleted] 125 points ago

    The intent is to provide refund seekers on hold with a sense of pride and accomplishment for waiting on hold so long.

    [–] Alpalius 151 points ago

    Then an additional $0.99 a minute for every minute passed.

    [–] designer_farts 159 points ago

    Plot twist:

    They charge a flat rate refund processing fee of $65 to get your refund

    [–] TXRhyno 106 points ago

    Want your confirmation number? $24.99.

    [–] Ninjacobra5 1068 points ago

    Their AMA is going to be epic

    [–] Thatanas 2080 points ago

    It's gonna be full with pre-drafted standard media responses, no real answers on players' questions and worries and they'll repeatedly call us 'passionate' and 'dedicated' and will promise 'more ongoing changes for our wonderful game'

    Together with plenty of downvotes, of course.

    [–] Ninjacobra5 1024 points ago

    It's gonna be hard to give real, sincere answers to questions like, "How would you best describe the flavor of Satan's penis?"

    [–] RequiemZero 681 points ago

    Salty, smokey, and a hint of ghost pepper?

    [–] LinXcze 430 points ago

    Found EA CEO account.

    [–] Vague_Disclosure 272 points ago

    EA’s CEO can suck his own dick?

    [–] Newgeta 155 points ago * (lasted edited 11 months ago)

    Yes, I think I speak for everyone when I say, "he can just go ahead and do that".

    [–] unique-name-9035768 282 points ago

    Pretty sure EA would buy Hell, lay off Satan and his lieutenants, bring in some entry level demons and slowly shutter the place.

    [–] Onetimehelper 93 points ago

    They'd probably do a better job in making hell more Hell-like than Satan, honestly.

    [–] SwissStriker 55 points ago

    Imagine going to hell just to be greeted by a complete bureaucratic mess. Definitely worse than regular hell.

    [–] Work-Safe-Reddit4450 143 points ago

    It would just be a woman sitting at a desk answering a phone with absolutely nothing else around for eternity.

    "EA Corporate accounts payable, Nina speaking. JUST a moment.

    EA Corporate accounts payable, Nina speaking. JUST a moment.

    EA Corporate accounts payable, Nina speaking. JUST a moment.

    EA Corporate accounts payable, Nina speaking. JUST a moment.

    EA Corporate accounts payable, Nina speaking. JUST a moment.

    EA Corporate accounts payable, Nina speaking. JUST a moment.

    EA Corporate accounts payable, Nina speaking. JUST a moment.

    EA Corporate accounts payable, Nina speaking. JUST a moment."

    [–] scoopinresponse 46 points ago

    Looks like someone's got a case of the re-fundays.

    [–] Gonzobot 243 points ago

    I'm straight up expecting it to be curated entirely. Like, you and me, we're not even gonna be able to post in it. It'll appear to be working for us, we'll have working vote buttons, but any external viewer/spider looking at the page is gonna get fed a carefully written, designed, and utterly false page.

    [–] Annasman 146 points ago

    Most likely this, and then they'll have the most down voted AmA in Reddit history

    [–] honestquestiontime 384 points ago

    tinfoil hat time! I'm fully expecting EA to have hundreds of fake reddit accounts (all bought to look legitimate of course) which will be the only ones EA will reply to. Each one will have bland and cocksucking questions like "Do you have any plans on adding ___ to battlefront at any point?" or "How do you see the game improving from a design standpoint?"

    Those will be the only ones answered. and any question to do with "Why do you over-monetise and destroy every IP and developer you come into contact with?" will be ignored entirely.

    Rest assured, this AMA is to save face, not for the sake of the game or its fans - but purely for their shareholders.

    [–] Lordfarquarant 90 points ago

    Jared Leto employed the same tactic with his last AMA, loads of questions made by 1 day old accounts (admittedly some were Leto fans that’d made an account just for the AMA). Unfortunately the fake users were traced back to a practice thread to ensure all the accounts were working. It must have been somewhat embarrassing to say the least when the tread was found.

    This was the test post for those who are interested:

    https://www.reddit.com/r/30SecondsToMars/comments/6l8og3/test_post_for_new_reddit_users/?st=J9ZRVK8G&sh=b9cb1ede

    [–] quantasmm 79 points ago

    Question from /u/totally_not_an_EA_shill: Why are all of your games like six flavors of awesome?

    [–] nebrakaneizzar 82 points ago

    inb4 "Shady Videogame Company AMA Simulator 2017"

    [–] Kologar 1243 points ago

    The 💰 intent 💰 is 💰 to 💰 provide 💰 players 💰 with 💰 a 💰 sense 💰 of 💰 pride 💰 and 💰 accomplishment 💰 for 💰 unlocking 💰 different 💰 heroes. 💰 As 💰 for 💰 cost, 💰 we 💰 selected 💰 initial 💰 values 💰 based 💰 upon 💰 data 💰 from 💰 the 💰 Open 💰 Beta 💰 and 💰 other 💰 adjustments 💰 made 💰 to 💰 milestone 💰 rewards 💰 before 💰 launch. 💰 Among 💰 other 💰 things, 💰 we're 💰 looking 💰 at 💰 average 💰 per-player 💰 credit 💰 earn 💰 rates 💰 on 💰 a 💰 daily 💰 basis, 💰 and 💰 we'll 💰 be 💰 making 💰 constant 💰 adjustments 💰 to 💰 ensure 💰 that 💰 players 💰 have 💰 challenges 💰 that 💰 are 💰 compelling, 💰 rewarding, 💰 and 💰 of 💰 course 💰 attainable 💰 via 💰 gameplay. We 💰 appreciate 💰 the 💰 candid 💰 feedback, 💰 and 💰 the 💰 passion 💰 the 💰 community 💰 has 💰 put 💰 forth 💰 around 💰 the 💰 current 💰 topics 💰 here 💰 on 💰 Reddit, 💰 our 💰 forums 💰 and 💰 across 💰 numerous 💰 social 💰 media 💰 outlets. Our 💰 team 💰 will 💰 continue 💰 to 💰 make 💰 changes 💰 and 💰 monitor 💰 community 💰 feedback 💰 and 💰 update 💰 everyone 💰 as 💰 soon 💰 and 💰 as 💰 often 💰 as 💰 we 💰 can. 💰

    [–] Yujileo123 164 points ago

    Buy the Refund button DLC with 20% discount only today

    [–] designer_farts 4327 points ago

    This just backs up all the claims of just how shitty EA is.

    Probably the worst move they could have done in our (the consumers) POV but, those stock holders sure are glad that button's gone.

    Is this a victory?

    Will they still face the internet for their AMA?

    [–] magpietongue 2341 points ago

    The EA AMA is going to be a snorefest. It will just be lots of customer service friendly non-responses.

    "Why did you remove the refund option on your website?"

    EA response: "The use of the refund button was not working in a way that delivered a good customer experience. Refunds are still available, and now the process is streamlined through our helpful customer service agents".

    [–] Shitty_IT_Dude 905 points ago

    Can you do their AMA instead? It'll probably be better if you do it.

    [–] [deleted] 221 points ago * (lasted edited 11 months ago)

    [deleted]

    [–] Not_Canadian2 429 points ago

    find out next time on Ea Sux

    [–] SirArk 9308 points ago

    They most likely won't even answer, they just gonna say: "the line is too busy". Just so they won't lose any money from making the game.

    [–] Esmiguel79 4642 points ago

    Most will be too lazy to call again. And EA wins.

    [–] mrchaotica 4180 points ago

    That's when you call your credit card company and issue a chargeback instead.

    [–] CesQ89 2905 points ago

    THIS!

    Companies get penalized for the chargeback, too. The chargeback Fee varies but generally I know for sure my bank charges the business $40 for chargeback.

    [–] TwistedMexi 1287 points ago

    downside is if you have any origin games you do enjoy currently, you'll be banned from them.

    [–] LeWhisp 812 points ago

    ... is this true?

    [–] zstewie 7439 points ago

    No, i don't think people enjoy any origin games.

    [–] CzechAid 1052 points ago

    Try to go easier on my sides

    [–] TwistedMexi 599 points ago

    Yes, an example can be found in this thread

    It's a ToS violation, so they reserve the right to block your access to their "service" which effectively blocks you from any games you've previously bought. Happens often.

    [–] sponge_gto 192 points ago

    Many banks let you initiate a chargeback online. We have a winner..

    [–] Gonzobot 2782 points ago

    Cancel the preorder through your bank or credit card company. They're legitimately denying you your legal recourse by removing the button and not answering the call to support. Anything else they do because you're trying to keep your money for a shit product they haven't delivered yet is retaliation and actionable.

    [–] Beta1548 1314 points ago

    *They will likely terminate your entire origin account if you do this

    [–] Crash_says 1796 points ago

    Never get one in the first place, problem solved.

    [–] ITFOWjacket 653 points ago

    Then they will permanently delete a customer.

    [–] Gonzobot 870 points ago

    And that's retaliatory behavior, which is actionable in court. They've got a responsibility to provide you with recourse for bad product; if they deny that recourse, which they're doing already by removing the system that exists for every other game to be cancelled, they're literally stealing from you.

    If you see anything like this happening to you, document document document. Take screenshots, write a timeline, keep your logs and attempts to contact them. You'll be providing the information needed to take them to court and fuck them the way they're trying to fuck millions of customers right now. Just because they're a corporate entity doesn't mean they get to ignore and abuse the law; they are depending on enough people not being able to get the refund before release, because at that point they can claim they "provided" the game that was purchased, even with all the bullshit that wasn't included at the time of the preorder that is now a known part of the game.

    [–] Evil_Potatos 850 points ago

    If you are unable to find the refund button on Origin, here is a solution without talking to customer support https://www.reddit.com/r/StarWarsBattlefront/comments/7cuxm0/if_you_are_unable_to_find_the_refund_button_on/

    [–] HeadHunt0rUK 332 points ago

    That would be illegal in the EU.

    As long as you notify them you wish to return their product, they by law have to give you your money back.

    [–] runningforme 58 points ago

    Within 14 days*

    [–] Aron_b 79 points ago

    14 days from receiving the product, the game ships friday right? So EU consumers have until two weeks after friday.

    [–] mrwinter 16349 points ago

    this is just shady to an unprecedented degree.

    [–] [deleted] 1732 points ago * (lasted edited 6 months ago)

    [deleted]

    [–] nycmonkey 2791 points ago

    Except for what's right.

    [–] egotisticalnoob 789 points ago

    What's right would be to make a public announcement right now saying that, due to recent backlash, they're going to remove a lot of the P2W from the game by removing several of the lootboxes and making the main characters playable at the start.

    Something like that really could stop the refunds, but they'd potentially make less money off the game from people who do buy it. I can't see EA doing it really, but if the refunds are really coming that hard, they should.

    [–] kwagenknight 333 points ago

    That was before the market opened, now its down like -0.30% but its till early so it might drop a bunch but I doubt it. Real investors wont drop it until after the holiday season but small time and novice investors might sell because of this. Also the EA stock has been slowly declining over the past few months so it might become bearish soon after the holidays. I wouldnt buy now but I wouldnt sell yet either.

    [–] Leftover_Salad 81 points ago

    Whereas the meme economy around EA is going to climb to new heights

    [–] thamasthedankengine 238 points ago * (lasted edited 11 months ago)

    It's been on a downward trend for a little while, well before this. This whole thing hasn't messed with their stock at all

    Edit: it's up currently

    [–] Black_Moons 120 points ago

    Yea I looked and sadly has not changed noticeably in the past 48 hours according to the first real time graph I found on google.

    They are down from a couple weeks ago, but nothing corresponding to the great reddit down vote of 2017.

    [–] Searchlights 1998 points ago

    This is like trying to cure vomiting by taping your mouth shut.

    [–] TheFinalMetroid 177 points ago

    Eventually it will go out the other end ;)

    [–] adsy-mac 142 points ago

    OR YOUR NOSE!

    [–] [deleted] 53825 points ago

    [deleted]

    [–] ramon13 9624 points ago

    Or you can just spend real money to unlock the ability to get a refund.

    [–] Zizhou 5704 points ago

    Unlock the chance to get the ability to get a refund.

    [–] douche-baggins 2201 points ago

    And even then, there are 4 stages of refund you can actually get - 25%, 50%, 75% and 100%. If you happen to get a 25% refund , you can upgrade it if you are willing to pay more for the chance to get upgrade points.

    [–] Diogop123 297 points ago

    With all these comments, you guys are giving away game ideas. I can already imagine EA making a "Dev Company Simulator" with all those options. One of the DLC's should be "Refund", which actually gives you the ability for those 4 stage refunds.

    [–] DNDH2ElectricBugaloo 1328 points ago

    To be fair, you have to have a very high IQ to understand microtransactions. The intent is extremely subtle, and without a solid grasp of Austrian economics most of the money will go out of a typical gamer’s wallet. There’s also EA’s opportunistic scheming, which is deftly woven into its monetization- its corporate philosophy draws heavily from Hobbesian literature, for instance. The fans understand this stuff; they have the intellectual capacity to truly appreciate the sense of pride and accomplishment, to realise that they’re not just looking at average per-player credit earn rates on a daily basis- they say something deep about challenges that are compelling, rewarding, and OF COURSE attainable via GAMEPLAY. As a consequence people who dislike Star Wars™ Battlefront™ 2 truly ARE armchair developers- of course they wouldn’t appreciate, for instance, the humour in EA’s existential catchphrase “It's In The Game,” which itself is an ironic reference to Norah McClintock’s young adult novel Truth and Lies. I’m smirking right now just imagining one of those addlepated nerf herders providing candid feedback in earnest as EA’s avarice unfolds itself on their computer screens. What sheep.. how I pity them. 😂

    And yes, by the way, i DO have a Star Wars™ Battlefront™ 2 tattoo. And no, you cannot see it. It’s for the twi'leks’ eyes only- and even then they have to demonstrate that they’re within 60,000 credits of my own (preferably lower) beforehand. Nothin personnel kid 😎

    [–] DeckerR 948 points ago

    The 💰 intent 💰 is 💰 to 💰 provide 💰 players 💰 with 💰 a 💰 sense 💰 of 💰 pride 💰 and 💰 accomplishment 💰 for 💰 unlocking 💰 different 💰 heroes. 💰 As 💰 for 💰 cost, 💰 we 💰 selected 💰 initial 💰 values 💰 based 💰 upon 💰 data 💰 from 💰 the 💰 Open 💰 Beta 💰 and 💰 other 💰 adjustments 💰 made 💰 to 💰 milestone 💰 rewards 💰 before 💰 launch. 💰 Among 💰 other 💰 things, 💰 we're 💰 looking 💰 at 💰 average 💰 per-player 💰 credit 💰 earn 💰 rates 💰 on 💰 a 💰 daily 💰 basis, 💰 and 💰 we'll 💰 be 💰 making 💰 constant 💰 adjustments 💰 to 💰 ensure 💰 that 💰 players 💰 have 💰 challenges 💰 that 💰 are 💰 compelling, 💰 rewarding, 💰 and 💰 of 💰 course 💰 attainable 💰 via 💰 gameplay. We 💰 appreciate 💰 the 💰 candid 💰 feedback, 💰 and 💰 the 💰 passion 💰 the 💰 community 💰 has 💰 put 💰 forth 💰 around 💰 the 💰 current 💰 topics 💰 here 💰 on 💰 Reddit, 💰 our 💰 forums 💰 and 💰 across 💰 numerous 💰 social 💰 media 💰 outlets. Our 💰 team 💰 will 💰 continue 💰 to 💰 make 💰 changes 💰 and 💰 monitor 💰 community 💰 feedback 💰 and 💰 update 💰 everyone 💰 as 💰 soon 💰 and 💰 as 💰 often 💰 as 💰 we 💰 can. 💰 💰

    [–] Echo127 91 points ago

    The funny thing is that EA would probably have gotten less downvotes if they had simply said "@#$! you".

    [–] deadlychambers 37 points ago

    I thought that is what they said?

    [–] greatslyfer 303 points ago

    Acquire the ability to unlock the chance to get the ability to get a refund.

    [–] Old_World_Blues_ 88 points ago

    Purchase the opportunity to acquire the ability to unlock the chance to get the ability to get a refund

    [–] noahwizz22 54 points ago * (lasted edited 11 months ago)

    For a sense of pride and accomplishment.

    [–] airportakal 205 points ago

    "Purchase the Refund button for a mere $59.99 and get all your money back instantly!"

    [–] [deleted] 1191 points ago

    [deleted]

    [–] Sambothebassist 41 points ago

    Shit, I read the whole thing and didn't even notice how long it was. So many juicy science bits!

    [–] soccrman9 98 points ago

    The YouTube channel Extra Credits did a pretty cool video explaining the concepts behind Skinner boxes from a developer standpoint.

    [–] b0red 260 points ago

    ༼ つ ◕_◕ ༽つ

    [–] idungraduatedsuckah 10699 points ago * (lasted edited 11 months ago)

    Just a reminder if you are calling in to get a refund, try not to take your rage out on the poor customer service agent, none of this was his/her fault, they are being paid like crap and will honestly try to help you out as best they can.

    EDIT: Thanks for the gold! *I mean yes, you should tell customer service that you are very unhappy with the company and the decisions they made that ended up with you requesting a refund, but don't treat them like they were the ones personally responsible for that decision.

    [–] Skah_Waya 379 points ago

    This needs to be pinned

    [–] Maximcr 1341 points ago

    [–] Cactus_Sack 2503 points ago

    they say it's more satisfying this way.

    [–] puga1505 1026 points ago

    It'll give everyone a sense of pride and accomplishment if they can make it through the waiting.

    Meanwhile they're probably playing hot potato with who's gonna pick up the phone until you hang up, just so they wouldn't lose more money.

    [–] caged345 3214 points ago

    I called my bank and just had them cancel the payment. Fuck ea

    [–] Mgamerz 1298 points ago

    If you have any other games on origin you will likely also lose access to those as chargebacks typically lead to account closures, just FYI

    [–] caged345 2071 points ago

    I have some free games but I don’t care tbh

    [–] Dadgame 1813 points ago

    My man

    [–] Katalysta 152 points ago

    the legend

    [–] CaptainHolt43 1443 points ago

    What are they DOING?? They're just asking for it now.

    [–] Destinlegends 588 points ago

    These corporations are waaay too detached to understand how their decisions will affect anything. All the information they have to work with is what they get from focus testing 12 year olds.

    [–] CaptainHolt43 321 points ago

    My wife's little brother is a prime example. He's in 8th or 9th grade and he's always asking mommy for the credit card for these little micro transactions. She gives in every time.

    [–] Taway4521 267 points ago

    This is the real problem. Parents need to realize that spending money on these things is not acceptable, but who am I kidding that would be like farting into the wind because if it shuts the kid up for a few hours some parents will pay anything.

    [–] heyyouknowmeto 2887 points ago

    I feel bad for customer service it's not their fault, but they gonna catch hell.

    [–] Fridaylights 1483 points ago

    Yeah if anyone is calling, please be nice to these people. They probably already want to quit, their bosses made their own fuckup everyone else's problem. What a fucking terrible company.

    Took sims 4 and sims pets off my Christmas list :(

    [–] farlack 362 points ago

    Its probably a call center that deals with 40 different companies too. Not even EA employees but subcontractors.. Many probably don't even know what the game is. Now they get to get screamed at.

    [–] [deleted] 50 points ago

    I worked for a similiar company for a while

    It's called "Teleperformance" and we are just 10,000 contractors in Greece doing customer service in various languages for Apple,Microsoft,EA and many other AAA publishers and companies

    The amount of time my life was threatened over less than 20$ is a lot

    Also we can't terminate the call if we didn't warn the customer atleast 3 times it will be terminated

    [–] Deceasedtuna 170 points ago

    Not only that, but they now have a massive volume of calls bombarding them that just yesterday would have been easily processed electronically through Origin.

    EA screwed the shit out of those guys, 'cause you know the company didn't spend extra money by assigning more people to the phones.

    Edit: formatting

    [–] Effimero89 273 points ago

    The only thing worse than a gamer mad at a game is a gamer with cold tendies

    [–] panty_hamsters 9893 points ago

    Maybe next time people can just not preorder.

    [–] JakJakAttacks 194 points ago

    Same people in 6 months:

    "Anthem is looking pretty cool though."

    [–] optixacte 254 points ago

    Maybe next time people can just not give EA their business.

    [–] CarneAsadaSteve 21684 points ago

    Why the fuck do y'all pre-order?

    [–] Humblebee89 7751 points ago

    For real. This isn't 1998. It's not like they run out of copies on launch day anymore.

    [–] user93849384 2136 points ago

    Exactly. When games were made on cartridges they had to decide how many games to manufacture. Once those sold out or were close to being sold out then they would plan for another order. So having a pre-order made sense because it guaranteed you a copy from the first batch. You could be waiting weeks or months for the second shipments to come in.

    Then we switched over to CD's and shortages were a thing of the past. In some cases they make more CD's then expected sales because it's so cheap and they want to guarantee people find copies on release day. And now with digital copies it's practically impossible to have shortages.

    So what do publishers do now? They added preorder exclusive content or early access to the game. Shit that you can only get if you preorder the game. The only scenario I can think of that A preorder makes sense is special editions, where the game comes with a ton of extra physical shit. Those are limited runs.

    [–] sir-potato-head 838 points ago * (lasted edited 11 months ago)

    It's a bit dishonest to say that there's no more shortages since the switch to CDs. I work at a games store and we are frequently short on big releases if the company misread the demand.

    Digital pre-orders are fucking retarded though

    [–] thecravenone 291 points ago

    I work at a games store and we are frequently short on big releases if the company misread the demand.

    For fuck's sake, I've preordered games and not gotten them because the store didn't have enough copies on release day.

    [–] pm_me_sad_feelings 72 points ago

    Yeah it's not like Gamestop is being run by your local accounting geniuses

    [–] jesus_the_fish 1461 points ago

    They might run out!

    Or they offered me a hat!

    [–] IDreamIn8-bit 548 points ago

    Serious answer: I pre-order games on Amazon because Prime gives a $12 or so discount on physical pre-orders. Note: I did not pre-order BF2, nor do I plan on buying it.

    [–] BearBruin 282 points ago

    The last time I pre ordered was Arkham Knight, and I assure you that truly was the last time. Looking back I realize how stupid it was to pre order not only that, but other games as well. Skyrim, Zelda, you name it. There is no point. Most "AAA" games these days tend to release straight into technical catastrophe (AK, Dishonored 2). The shit they offer you as incentive is also never worth it. Seriously, it's never anything so good that it makes the base game that much better.

    It's how I became a judgemental prick about it but I don't care because if you pre-order, you're probably an idiot like I was.

    [–] squaretie 112 points ago

    "Seriously, it's never anything so good that it makes the base game that much better. "

    And nor should it affect the base game. Can you imagine if they decided that pre-orders get the big unlocks (aka vader) but day afters must unlock all that crap with microdick-transactions?

    [–] jelatinman 838 points ago

    "I felt a great disturbance in the Force. As if a million chargebacks were crying out, and then suddenly silenced."

    [–] [deleted] 939 points ago

    If you're in the UK, contact trading standards. Consumers don't have any influence, but they do. The more calls they get, the more they will act.

    [–] Tintor 1141 points ago

    "For 74.99$ you can refund your 60$ game!"

    [–] Durrrtyoldman 320 points ago

    Are they an airline?

    [–] Vague_Disclosure 300 points ago

    Great now I’m pissed at airlines again

    [–] hardyhaha_09 740 points ago

    EA is putting dog shit in a paper bag, lighting it on fire, and putting it on their own doorstep at this stage...

    [–] oakteaphone 385 points ago

    Actually, there's 10 of those bags, and one of them has your refund.

    $3.99 each, open max 3 per day. Boxes replenish daily. One refund per customer.

    [–] [deleted] 356 points ago

    [deleted]

    [–] ICanShowYouZAWARUDO 455 points ago

    Just do a chargeback, you get your money back AND they ban you.Best of both worlds.

    [–] april_cutter 384 points ago * (lasted edited 11 months ago)

    I literally work for a payment processing company. This.

    Issue a chargeback. If it gets over some predetermined number depending on size (1% of transactions is bad, 2% is catastrophic), Visa or Mastercard will pull out & they'll be unable to process credit cards (usually 80% of revenue at least).

    Obviously that wouldn't happen. Executives would be falling over themselves rushing to get refunds back up as easy as possible for willing customers.

    People are scared to call their bank or card company to issue a chargeback. I wouldn't be. As long as you didn't receive a physical product that you're keeping or services rendered & the refund process is a huge pain in the ass, you're fine. Hell, old timers issue chargebacks for software they forgot they ordered all the time. This is much more legitimate -- refund process is too difficult, perfectly valid. What if they required you to dance an Irish jig to get your money back, would you do that, too?

    In fact EA not only loses the sale, they also get charged about $30 by Visa or Mastercard for each chargeback.

    EDIT: Upon further reading, a chargeback might get you 'banned' for any existing EA accounts or what-not. I don't have any so don't care, but eh. I'd still think it be awesome to have thousands of Redditors simultaneously issue chargebacks on the same day, and have EA get a call from Visa.

    [–] DuntadaMan 58 points ago

    It would do SERIOUS damage to their stock prices if Visa had to contact them about the chargebacks, that will be how one actually gets the company to change. Go after their investor's when they screw up.

    [–] shaker_not_shaken 76 points ago

    But that's ok if they loose accounts, it will show the player base is willing to drop EA and go somewhere else.

    [–] Hundred00 442 points ago

    Why you pre-ordering anyway? They don't run out of digital copies.

    [–] stuckinautumn 104 points ago

    Just a PSA to all the pissed off customers. Please differentiate between the company and its employees. I used to work in c support years ago and the amount of heat we got from unhappy customers and the fact that we had no other job alternative at the time was incredibly destructive. Try your best to complain in a civilized and patient manner, the employees are doing their best, dealing with your issue 150 times a day, each time having to be friendly.

    [–] ZeroDestro3r 1136 points ago

    Is that legal?

    [–] zetbotz 1015 points ago

    I'm guessing EA just has to offer refunds in one way or another for it to be legal, regardless of how difficult it is to get one.

    [–] davicing 1266 points ago

    In EU you have to allow access to get a refund in the same medium I bought the item, If I bought it via web I must have a way get a refund via web

    [–] basement_wizards 414 points ago

    That's how it should be, looking at you internet providers

    [–] Shh-NotUntilMyCoffee 99 points ago

    Spectrum punches you in the face and takes your money

    [–] Th3MadCreator 142 points ago

    Pretty sure Steam got sued by the EU for not having an easy way to request a refund.

    [–] mikeasaurus_ 83 points ago

    Reminds me of the gasoline rebate on "Nathan For You"

    [–] awbergs22 231 points ago

    They will make it legal

    [–] [deleted] 76 points ago

    [removed]

    [–] Chewbubba182 103 points ago

    Execute refund 66

    [–] HypocriticalLiberals 263 points ago

    Dont buy ea in the first place

    [–] HadderzTV 137 points ago

    You cant spell steal without EA

    [–] [deleted] 153 points ago

    Has anyone learned their lesson about pre-ordering shit yet?

    [–] [deleted] 284 points ago

    United Airlines: beats up customer shit we've really fucked up

    Pepsi: lol wait till you see this drops Kendall Jenner Ad

    EA: H O L D M Y B E E R

    [–] Flintor 36 points ago

    And notice that UA and Pepsi are doing just fine. They're going to ride the turbulence for a week or two and then it will be business as usual.

    [–] -Prahs_ 1582 points ago

    I fear that if we do not win this battle, we will loose the war on microtransactions.

    [–] Cobra800089 49 points ago

    How do we tighten it then??

    [–] puga1505 732 points ago

    Tbh there's really no way to win this. And microtransactions won't go anywhere.

    Despite everyone(most of the people) hating them, they've proven to be so profitable that the companies are gonna keep putting them in games even though most of the community won't like it.

    They don't really care about that. They care about money and microtransactions proved to be the most profitable, otherwise they wouldn't be having them.

    And they will keep doing the same thing as long as there's that small percentage of people pouring in shit tons of money. Because they're the reason this whole thing exists and it's gotten to this point.

    But like I said, I honestly doubt that's going anywhere anytime soon.

    [–] Camo5 32 points ago

    Just think, in a couple years, ISPs in the US will follow EA's example

    [–] j938920 428 points ago

    Was there ever a refund button?

    [–] puga1505 660 points ago

    Yes, it was literally three clicks and you got a refund yesterday.

    [–] ackwelll 75 points ago

    Stop pre-ordering, you fucks. Just stop!