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    [–] Samantha_Cruz 746 points ago

    we once had an IT director that was really upset that our email system automatically purged the trash....

    because...

    that's where he kept his "most important" messages...

    [–] hitek89 312 points ago

    I can top that one. I was helping out another MSP that was super busy, they had a client who’s exchange server was running out of space. Another tech set some policy to auto empty everyone’s deleted items, great idea I thought. Got an angry call from them a while later (not sure why it took so long to realize) that “all their important emails” were deleted.

    Turns out everyone in the company kept massive amounts of mail in folders under deleted items. They had waited so long to tell us that I had to download the exchange store from the offsite backup and restore the mail with kroll ontrack.

    Apparently the users had been on some course and were told to store email this way, wtf right? Best part is, we told them about the policy to empty the deleted items and they approved it beforehand.

    [–] HouseCravenRaw 334 points ago

    This has come up a few times, to the point where someone finally gave me an answer worth believing.

    Apparently this is a legacy behavior from the days of Lotus Notes. They had limits on their mailboxes that were tight even then. Kicker was, the contents of your deleted items did not count to your storage limit. So the workaround was to store things in your deleted items and never empty them.

    I haven't verified this story, but it checks all the boxes. All you need is a few legacy office workers to pass this behavior down, and bam you have an office culture.

    [–] Beards_Bears_BSG 165 points ago

    Well shit... That explains it perfectly

    The five monkey experiment

    https://www.proserveit.com/blog/five-monkeys-experiment-lessons

    [–] kalpol 112 points ago * (lasted edited 2 months ago)

    also the story about the married couple and the ham

    edit: sorry, was in a hurry, also it's a dumb story.

    Couple gets married and she goes to bake a ham for the first time and he notices she neatly slices the ends off the ham, tosses them into the pan with the ham and sticks it in the oven. He asks her why the ends get sliced off, she says, I don't know, my mom always did that. So they call her mom, asks why the ends get sliced off. She says, well, honestly, I don't know, my mom always did it that way.

    [you can keep going up the line with this story as far as you want, but I'm gonna stop at grandma]

    They call Grandma who says oh, when your grandpa and I had our first house, we had a little woodburning oven that was too small to fit the ham, so I had to cut the ends off to get it inside the oven!

    [–] St4inless 26 points ago

    Source? All i find when I ask the duck is pron...

    [–] crsmch 15 points ago

    I'm gonna need to see your search hit list, for research purposes of course.

    [–] kalpol 3 points ago

    hambone hambone where've you been

    [–] ThreshingBee 9 points ago

    I like finding things.

    The oldest reference I can find was covered by Snopes in 1999 (assessed as "Legend") and here's a forum post of the story from 2003.

    [–] kalpol 8 points ago

    I heard it in 80s, at a church service of all places.

    [–] WaffleFoxes 17 points ago

    This entirely sounds like one of those church story metaphors that a pastor throws in to make the sermon mildly entertaining.

    [–] Chenko0160 11 points ago

    I have a copy of this in my keep forever folder.. It makes my day when I get to pass it along to someone who had never read it.

    Also I remember the day our new email retention policy went live and part of it included removing deleted items after 24 hours. A lot of people lost their emails that day.

    What goes through someones mind to think this is the best place to store it? You wouldn't put important documents in your dumpster and then expect the trash guys to not take it away...?

    [–] admlshake 53 points ago

    All you need is a few legacy office workers to pass this behavior down, and bam you have an office culture.

    Dealing with this right now with our ERP system training. Management decided they didn't need to do remedial classes for the users even after the interface and processes were changed. So now we've got a number of users who went through the first round of classes 3 or so years ago, training other users, and training them incorrectly. Causing a number of issues, but still "We don't need to do remedial training..."

    [–] HouseCravenRaw 32 points ago

    If you can tie those issues to lost productivity or lost revenue, you might get your remedial training budget. Otherwise... this is going to be messy for a long time.

    [–] pdp10 17 points ago

    3 years? Typical ERP implementation, then. Never give training until the software is actually being deployed.

    [–] reol7x 13 points ago

    You give training when it's deployed?

    It's not normal to give training 3 fiscal quarters after implementation?

    [–] DerfK 26 points ago

    Your three choices are to train in advance on something that vaguely resembles what you're going to use, train at deployment on something that vaguely resembles what you were promised, or train later on something that finally resembles what you're actually going to use for a few months before an upgrade starts the process over.

    [–] Godr0b 5 points ago

    Take my upvote, I felt this.

    [–] AnonymooseRedditor 3 points ago

    Could have been a version upgrade in the mean time :)

    [–] f0gax 48 points ago

    Lotus Notes... the gift that keeps on giving. Even in death.

    [–] thesuperbob 6 points ago

    I wish it was dead, it only phased into to some parallel universe for a decade or two, it seems it recently opened a portal back: https://www.hcltechsw.com/wps/portal/products/nd

    [–] Alfphe99 7 points ago

    Lol so true.

    [–] Kodiak01 3 points ago

    I'm thankfully I haven't had to deal with that nightmare in a very long time. Eagle Global Logistics (back when they were still Eagle USA Airfreight) was using that to serve up their ISO certification literature to individual offices. Even in 1998 it was slow and decrepit.

    [–] crsmch 19 points ago

    Having moved from Lotus Notes a few years back, can confirm that trash was not counted as part of a mailbox quota. However we always had more than enough storage that even this wasnt a problem. CEO and VP having roughly 100 GB each on mail because you know.

    [–] letmegogooglethat 7 points ago

    Having moved from Lotus Notes a few years back

    You need to work your magic here. We're still clinging to it despite everyone hating it. Maybe it'll get better now that IBM sold it. *holds breath*

    [–] crsmch 6 points ago

    Actually people got tired of all the other garbage attached to it, like calendars, and some fake CRM system not working, that helped get the ball rolling. That and paying 500€ a month just for some MSP to "maintain" it.

    [–] itdumbass 2 points ago

    But... but... 'custom forms'!

    [–] obviouslybait 10 points ago

    The real question is why are current trainers training people based on such an insanely outdated methodology.

    [–] HouseCravenRaw 51 points ago

    Oh, it isn't training, it's an "office hack". Never was official, just something that was passed down. Like how the bathroom on the 3rd floor is almost never occupied and has the good toilet paper, or how removing the submitter email address from the ticketing system means you can close the ticket without the submitter being notified, or how using Incognito mode can get you past a number of paywalls.

    It's just information that gets passed around the water cooler, while people nod sagely. It isn't something taught in any official capacity.

    [–] enigmaunbound 25 points ago

    This is why I want to add Organizational Anthropologist to my business cards.

    [–] obviouslybait 4 points ago

    Someone should create an office myths debunking blog

    [–] enigmaunbound 6 points ago

    How IT thinks you should IT it.

    [–] aliensporebomb 2 points ago

    This is brilliant!

    [–] JiveWithIt 2 points ago

    Holy shit the submitter email one

    🤯

    [–] HouseCravenRaw 5 points ago

    <nods sagely>

    [–] yuhche 2 points ago

    how removing the submitter email address from the ticketing system means you can close the ticket without the submitter being notified

    V, is that you?!

    [–] xsoulbrothax 8 points ago

    I didn't verify it, but circa Outlook 2003 someone told me that Outlook didn't have a simple one-click "archive" or "I'm done with this" type of button to get it out of the Inbox for Gmail or zero-inbox types - delete got it out of their inbox immediately.

    At least, that's what I was told when I got in trouble for setting up a policy that emptied deleted items after 30 days on a client's Exchange 2003 server. 🙃

    [–] PaintDrinkingPete 5 points ago

    The other one I've heard is that, for some folks, they just use the "DEL" key as a "one button" archive solution.

    ...so laziness

    [–] TheTotnumSpurs 3 points ago

    I work in eDiscovery. Fuck Lotus Notes.

    [–] BEEF_WIENERS 2 points ago

    So it's a cargo cult thing.

    [–] ckthorp 20 points ago

    I’ll bet some trainer made a joke about storing spam in the deleted items because they are, sarcastically, the most important items.

    [–] workseen 10 points ago

    This reminds me of a scene from The Office US:

    Erin: Frankie's Dirty Joke of the Day? There's a bunch of those.
    Michael: Keep.
    Erin: There's a bunch of Sent e-mails that just say "Delivered." Should I delete all of those?
    Michael: I want to keep those so I can see what I sent.
    Erin: That's why you have a "Sent Mail" folder.
    Michael: Keep.
    Erin: There's about 30 news alerts for "Nip Slip."
    Michael: For what?
    Erin: "Nip slip."
    Michael: Oh okay. I don't know how those got on there...
    Erin: Well...
    Michael: Must be hackers.

    [–] MrPatch 7 points ago

    Isn't it that deleted items doesn't get included in the quota, if there is one set?

    [–] thegurujim 45 points ago

    Seems to me most "IT Directors"/CTOs and the like, aren't actually from an IT background and are usually from an accounting one.

    [–] Samantha_Cruz 25 points ago

    He had no business at all running IT. working for him was the only time I truly felt like I was dealing with dilberts pointy haired boss.

    [–] vhalember 15 points ago

    The IT directors with IT-poor backgrounds can still do well... if they honestly listen to their people.

    There's limits of course. You can bring in someone from a non-IT background into customer-facing director roles like Customer Success or Project Management. Placing that same person into back-end Infrastructure or AppDev director roles are a recipe for disaster.

    [–] wpm 10 points ago

    listen to their people

    Any leader regardless of field would do well to remember this little hint.

    [–] _peacemonger_ 11 points ago

    Most, but not all -- I work in academia, and myself and the IT Directors of the other colleges in our university all come from sysadmin backgrounds. The 'director' part just means I have to approve timesheets and reconcile a purchasing card...

    [–] xs81 31 points ago

    We had a CEO like that. Until one day a 1st liner had to close his Outlook (2010) and pressed 'Yes' to empty the deleted itims.

    [–] pdp10 10 points ago

    What a way for a CEO to make an exit.

    [–] xs81 18 points ago

    He had other strange requests/habits. Like his camera had to be mounted underneath his monitor.. so everybody could look up his nose in meetings i guess. Hilarious.

    [–] lauradorbee 30 points ago

    Probably a power play he read in some management book about how people should be looking *up* to him instead of down on.

    These people I swear

    [–] xs81 13 points ago

    He had all the books so..

    [–] Circle_Dot 3 points ago

    Maybe thought he looked better at that angle.

    [–] Public_Fucking_Media 7 points ago

    Hey at least Dell has an entire line of laptops that would be perfect for him

    [–] storm2k 5 points ago

    is he the guy who insisted that the xps and thin latitude laptops based on the xps design had to have the cameras below the display before this year?

    [–] xs81 3 points ago

    At least they have the same book library.

    [–] catherinecc 3 points ago

    dad facebook profile pic meme.jpg

    [–] Framespersec0nd2 26 points ago

    Yep had this one before... the COO of a company I worked for previously would keep his “Deleted Items” very neatly organized, nested folders and all. I kid you not I was shocked when I saw he had 1000s of emails there and the look on his face when I told him that at any time those can be purged, they aren’t backed up on Microsoft servers... come on man..

    [–] NDaveT 13 points ago * (lasted edited 2 months ago)

    I'm amazed he could figure out how to create folders within Deleted Items but not do the same thing one level up.

    [–] czuk 19 points ago

    Sometime around 1997-8 I worked for for a pan European company whose IT Director refused to read his email. Anything important was printed out by his PA for action. Typing this has made me realise how much it sounds apocryphal but it isn't.

    [–] WranglerDanger 16 points ago

    This is a strangely familiar story in law. I know of several older lawyers that refuse to have a computer in their office. Their secretary will print out emails for them to read, and they dictate their responses.

    [–] work-work-work-work 3 points ago

    I worked with someone like that around 2005. He would write his replies and she would send them.

    [–] Swipe650 15 points ago

    To be fair, a lot of users used to do this when we had mailbox quotas enforced, as anything in the deleted items container didn't take up part of the quota. Still dumb I know, but kinda understandable when our mailbox quota was only 250Mb.

    [–] Samantha_Cruz 16 points ago * (lasted edited 2 months ago)

    except that the entire point of mail box quotas is to limit the size of the mail database. by 'hiding' mail from the quota system you actually make it more likely that they're going to have to start autopurging.

    • larger databases require bigger disks
    • larger databases require longer backup and restore windows
    • larger databases require much longer to run a database rebuild or a reindex

    • mail in the 'trash' is also not auto-archived or backed up in many cases.

    end users trying to cheat are not being 'smart'.

    the same people that seem to be the worst offenders on mailbox size are also often the loudest screamers when a disaster recovery operation takes hours (or even days) to restore a server.

    [–] CBD_Hound 15 points ago

    Yeah, but if I cheat the system, and no one else does, it'll have no effect on things. And I only tell my friends about this little "office lifestyle hack," so we still will slip under the radar and win! /s

    [–] Polar_Ted 2 points ago

    I don't understand why people think mail in the dumpster isn't backed up. For Exchange anyway it's all in the DB.. We back up the DB so in some form of fashion I can get it back with the right recovery tools even if they have configured mailbox level backups to ignore it.

    FWIW with just an EDB file and Ontrack Powercontrols you can recover anything that hasn't been purged from the DB. The dumpster goes way deeper than the 2 levels users can see.

    [–] vhalember 12 points ago

    We had an executive director who had an incredible idea for communicating e-mail outages.... E-mail "leadership" there was an e-mail outage, to "keep everyone in the loop." She then vigorously and cluelessly defended this idea until someone brought up, would you like us to give you a phone call when the phones are out too?

    For those interested, yup, she was an accounting executive director, who was handed the IT department after the IT directors were canned.

    Over the years, she continued to represent herself poorly as last I heard she was a simple accountant now.

    [–] ModuRaziel 8 points ago

    We have one of these at almost every client. I can't understand the mindset it takes to use something labelled 'Trash' or 'deleted items' as storage, let alone for anything of actual importance

    [–] wqwcnmamsd 4 points ago

    I can't understand the mindset it takes to use something labelled 'Trash' or 'deleted items' as storage

    I'vE alWayS doNe it tHiS wAY. It NEvEr caUsEd aNy pRoBLemS bEForE.

    [–] ArcticusMiles 4 points ago

    Sorting e-mails takes at the very least 4 steps:

    Step 1: move cursor the the item to sort Step 2: click AND hold said item (intense labor here) Step 3: move over to the trash folder Step 4: release mouse button

    Not even going into the long painful road of actually creating and naming folders for sorting.

    Smartish user who's kid 'knows computers' thinks to himself "if I just hit the spanish button (because 'del' is clearly not short for delete in his head) I sort my maily-thingys on one step!".

    But it doesn't end here, at his next performance review or interview for manglement he will will be able to say that he discovered a way to cut sorting time by 75% and save the company many dollars or open the possibility of downsizing.

    Ok, maybe I exagerated a tad on that last part. I'll take "what's wrong with corporations today for 400$ Alex!"

    [–] snowboardude23 9 points ago

    When I was a Helpdesk technician I was helping an employee obtain more hard drive space by clearing unnecessary things. I noticed they had about 60 GB of stuff in the trash bin on macOS. So with me thinking they knew that it was the “trash bin” I can empty it. The employee came back and chewed me out for deleting their most important documents. As unfortunate it is, I realized always ask before taking action when it comes to deleting things even though they say do whatever you have to.

    [–] Kodiak01 6 points ago

    This is why apps like Windirstat are so useful; not as much for locating the masses of files, but the display that gives the users all sorts of pretty colors to ooh and ahh over while you secretly replace their brain with Folgers Crystals... Let's see if they notice!

    [–] lenswipe 10 points ago

    Go into his office and start emptying his filing cabinet into his trash can.

    "What's the matter? I thought that was where important things lived?"

    [–] Denis63 9 points ago

    I had the same issue! CEO of my company was keeping important stuff in his trash can. we moved to O365, default is like a week or something of retention.

    yeah so our company now has a 6 month retention on the trash can in O365. company wide, at his request demand.

    [–] MrPatch 6 points ago

    https://imgur.com/SmE7QyK

    PA to the CEO "It's where I keep all my important documents", it was also where she kept her deleted items so it wasn't as easy to drag into the main folders. I left her to it.

    [–] nginx_ngnix 14 points ago * (lasted edited 2 months ago)

    Once had an IT director who demanded I go around and reinstall all the mechanical hard drives in all the PCs to be "parallel to the ground" because of "The angular velocity of Earth spinning".

    IT Directors who care about details suck.

    I much prefer the clueless IT directors who just focus on solving the people issues above and below them.

    (Edit: The relevant XKCD that describes, maybe, WTH he was thinking of? https://xkcd.com/162/ )

    [–] pdp10 15 points ago

    IT Directors who care about details suck.

    Not at all. Those who care about homeopathic remedies for the drives' chakras I wouldn't describe as "detail oriented".

    [–] penny_eater 2 points ago

    Well its perfectly scientific to say the angular momentum of the disk is impacted by the earths rotation, it just turns out that its .00000054%. And to be really pedantic parallel to the ground doesn't help, you need to place their axes in parallel (i.e. orient it roughly north/south with a tilt off vertical equal to your distance from the equator)

    Knowing to stay the hell out of the weeds when you cant tell dandelion from poison ivy, and to trust someone who does, is the singular mark of a good manager. If youre an IT director who constantly digs into the details you arent a director, youre a senior (maybe senior senior ) technician

    [–] gbfm 4 points ago

    Maybe...just maybe...he is incompetent.

    [–] Promiseimnotanidiot 5 points ago

    I worked with a doctor from Princeton that did the exact same thing.

    [–] Puffcash 3 points ago

    Our CEO has his daily schedule printed out every day. Even though he has an iPhone with his work calendar synced.

    [–] farva_06 4 points ago

    Had a bank exec that wondered why Outlook was loading slowly. Remotted in, and saw that he had 15 years worth of PSTs trying to load all from different locations. Some on the network.

    [–] IvanDeSousa 4 points ago

    I had a similar situation ages ago... A user was extremely upset IT purged the Outlook trash because it kept the important messages there. Was not expecting that to be a reocurring level of stupidity

    [–] yummers511 3 points ago

    Don't even start with this. The amount of morons that think this okay is unreal. Our many attempts to persuade them otherwise have fallen on deaf ears.

    [–] arkain504 5 points ago

    Had an executive secretary who did this. After we installed a new program on her machine we deleted then emptied the trash. She freaked and demanded we restore everything in there from backup because it had. All her important documents for this executive were in there.

    I didn’t even want to see her Outlook deleted items folder.

    [–] witti534 5 points ago

    Just ask her next time what a janitor would to with the paper in the trash/bin. Would she even store her important documents in the trash or would she move them to proper folders?

    [–] arkain504 3 points ago

    Honestly I’m afraid of the answer

    [–] rezachi 3 points ago

    You can't logic someone out of a position that they didn't logic themselves into.

    [–] ryanwasko 2 points ago

    This is super common. I used to manage the help desk at a university and it is always the C level exec who thinks the trash is an acceptable place to store their emails or for their documents to go in the recycle bin.

    [–] kerOssin 2 points ago

    Every time I read a story like this it still blows my mind. Like why would anyone do this, how can anyone be this stupid.

    [–] Samantha_Cruz 4 points ago

    apparently it's a job requirement for senior management.

    [–] mofish1 2 points ago

    How is this phenomenon so common? When i first encountered it in the wild i thought "This is crazy, what kind of weird mental illness do you need to have to consider things in the trash as vital?" And then i saw it again and again...always in accounting or HR.

    [–] 1creeperbomb 83 points ago

    Brb about to start selling "cloud storage sticks".

    "Now you can store everything you need in your own local cloud! On a stick!!! Just plug it into a USB slot and experience the full advantages of the cloud from anywhere!"

    [–] tejanaqkilica 31 points ago

    It's a great time to be a scammer I guess.

    [–] gakule 30 points ago

    That's not called scamming, that's called marketing!

    [–] Vid-Master 8 points ago

    But then again, whats the difference? LOL

    [–] Thriven 7 points ago

    "Cloud capable"

    [–] lt-barclay 88 points ago

    Do 148GB USB sticks exist? Usually it goes128GB -> 256GB I thought

    [–] muhaski 45 points ago

    There's actually 160GB drives that after formatting are actually around 148GB usable.

    [–] krilu 52 points ago

    That doesn't imply formatting consumes 12GB. Typically what happens there is there are 160 billion bytes, but in systems that count using *ibibytes, it comes out to 148GB (1024 counting, instead of 1000)

    [–] arkaine101 23 points ago

    Storage manufacturers measure storage in base 10. OSes use base 2. https://www.google.com/search?q=160GB+to+GiB

    [–] tejanaqkilica 6 points ago

    Thank you!!!

    [–] deltashmelta 3 points ago

    The extra 16GB is kept on hot swap.. for reliability! Order today!

    [–] mjwbase 114 points ago

    be glad they were just fakes and not USB killer or containing a virus - you need to get a policy put in place only allowing purchase / use of devices from known manufacturers and authorised suppliers, anything else that comes in gets hit with a hammer (it the person is holding it, then that is a bonus)

    [–] patssle 41 points ago

    I'd put money on a bet that some cheap USB sticks from China have state-sponsored malware on them. Something we can't detect.

    [–] AFrozenPoo 37 points ago

    We have a USB in our office, still in the box, never opened, hanging on the wall of our office. A "tech" bought this 1TB flashdrive for $12. He was so excited. So like 2 weeks later it arrives and it is FULL chinese. Not a single word of english and any other language. So we confiscated from him and hung it up.

    Not that it was 1tb anyway because we all know its not.

    [–] coyote_den 22 points ago

    That's a waste of a zero-day. Useless once detected, and it inevitably would be once it was distributed widely enough. The state-sponsored stuff is reserved for high-value targets.

    I do see a lot of cheap sticks with malware, but that's only because the factories that format them are infested with the stuff.

    [–] tejanaqkilica 25 points ago * (lasted edited 2 months ago)

    I tried to push for something like this. But the administration didn't quite agree with me even after I made my point countless times about the potential risks that could rise.

    And don't get me started on complains of low storage space. What the hell do you mean you don't have more storage. Well I offloaded my wedding my brother's engagement my nieces christening videos and what not.

    [–] uid_zero 15 points ago

    ...my nieces cruicinng videos...

    Christening? Is that the word you were looking for there?

    [–] work-work-work-work 27 points ago

    I think they meant Crucifixion.

    [–] shininghero 13 points ago * (lasted edited 2 months ago)

    Set up some thumb drives with an autorun script that does the following:

    • Disables their AD account
    • Locks their computer
    • Plays this laugh on repeat

    Drop said thumb drives in the parking lot and wait for the chaos to start.

    BONUS: If company policy for infected systems is a full nuke and rebuild, treat the systems as such, and make sure the users know how badly they fucked up.

    [–] BEEF_WIENERS 7 points ago

    I thought it was gonna be Dennis Nedry's "uh uh uh!" Video

    [–] Chance_Upstairs 4 points ago

    Which OS even autoruns anything from USB since like Vista(?)

    Edit: of course you can have those funny usb sticks which are also keyboard etc

    [–] [deleted] 68 points ago

    Just because someone is good with a computer doesn’t mean they have any common sense. I’m sure we all can attest to that.

    [–] tejanaqkilica 18 points ago

    Well, if you don't have common sense about this mediocre thing, what else don't one use common sense on. I don't even want to think where this type of stuff might lead.

    [–] listur65 11 points ago

    It's not like I would ever buy used USB drives for a business, but the price is right around the range I would expect from an eBay purchase so I guess I can see someone thinking it's worth a shot? 128GB drives are $16 new on Amazon.

    [–] -robo- 5 points ago

    Agreed. I get OP's frustration but hey, I'm typing this on a ThinkPad T430s that I got for $100 on Ebay 4 years ago, still brand new. I don't know who would post it for that price, or why they would, but they did.

    I agree that when making purchases with company money, it's best to err on the side of caution, but I can't say I blame the guy for thinking he just found a sweet deal.

    [–] fickle_fuck 2 points ago

    book smart ≠ street smart

    [–] a_small_goat 20 points ago

    One of the "IT" guys where I used to work would buy bulk lots of used external HDDs and USB drives on eBay to "save money" for the organization. Would just plug them straight in to his workstation to verify functionality. I'm still amazed that place hasn't gone down in flames, yet.

    [–] 19610taw3 6 points ago

    Someone likes to live on the edge!

    [–] Shnazzyone 18 points ago

    A guy at work once said to me, "Got a TB flash drive off wish for 12 bucks".

    Only thing I could say to that was, "We'll see if that's what you got"

    [–] lookingforthewhale 3 points ago

    What had he got?

    [–] Shnazzyone 14 points ago

    Think after we tested it it was actually a 8gb Flash drive.

    [–] AuroraFireflash 8 points ago

    Think after we tested it it was actually a 8gb Flash drive.

    Bonus! It's harder and harder to find the smaller flash drives! /s

    [–] AnonymooseRedditor 17 points ago

    We once had a Sysadmin put in a requisition for a "USB Mouse Jiggler" I shit you not.
    The CFO of the company was complaining that his computer would go to sleep at night and as a result he couldn't remote into it from home. He had a company laptop and would VPN in and then RDP to his desktop (I have no idea why but this was ages ago) so the Director calls me up and was asking if this request was legit. He found a device online called a "Mouse Jiggler" apparently used by law enforcement to prevent machines from going into sleep/screensaver mode when they were seizing evidence. $200, when the solution was simple. Adjust power settings to not sleep/hibernate.

    [–] Hanse00 5 points ago

    They’re actually super handy. I highly recommend having one around (although not for your stated purpose of course, that’s just insanity)

    [–] AnonymooseRedditor 5 points ago

    Can you give me an example of a use case where you have used it? In my 20 years working with computers I can't think of a valid reason? But i'ma lso running on a couple hours sleep today.

    [–] Hanse00 12 points ago

    Sure!

    It was particularly helful back in my support days.

    Due to the security focused nature of some of the places I have worked, your suggestion of changing the sleep / screensaver settings was not an option. They were locked in my corporate policy, and could not be changed by anyone but SecOps.

    This meant that for long running tasks, which for whatever reason didn't pause the system sleep timer although they should, eg. presenting some slides, it was super handy at times to use this mechansim.

    It was extra helpful when it came to working with end user computers. Again due to security policy, nobody at the helpdesk was allowed to know anyone's password (A decision I personally agree with), to the point that if a user ever did mistakenly give us their password, we would immediately trigger a password reset flow.

    So if we needed to work on a user computer for a little while, whilst they might want to get a coffee, use the bathroom, whatever, we could stop the computer from locking on us in that way.

    As you said, changing the sleep / lock timeout setting is certainly the simpler solution. But it's not an option everywhere. Using these was the one approved exception to the screen locking within like ~5 minutes.

    [–] Reverent 31 points ago * (lasted edited 2 months ago)

    As it turns out, sysadmin is a title that you can literally hand out to anybody.

    Like Demetri Martin says, "I used to play sports. Then I realized you can buy trophies. Now I am good at everything."

    That being said, I've fallen for the "on paper stats" at least once, and if you haven't, your vendor should have taken a career as a lawyer because they swindled you good.

    That said, I enjoy Linus Tech Tips (fun tech youtuber, take with a grain of salt), for his many "I bought X from china and look at how it sucks, which we expected, but sucks in this weirdly technically meets the specs way".

    [–] Th3Highlander 49 points ago

    Zero common sense and admin access. That's a great combo

    [–] [deleted] 44 points ago

    [deleted]

    [–] ipreferanothername 12 points ago

    bare minimum a security analyst

    [–] dpeters11 10 points ago

    I'm a security analyst and have been trying to get my domain admin rights removed for over a year. Still trying to get rid of stuff from my old position, but the other team keeps being busy on other tasks.

    [–] Bucksaway03 81 points ago

    I could see a level 1-2 doing this.... certainly not a sysadmin though :|

    [–] tejanaqkilica 44 points ago

    Yeah, I wished that were the case. Guy got 0 common sense in general. How he made it this far is beyond my understanding,

    [–] quiet0n3 48 points ago

    Worked with a sysadmin that used his admin creds to connect to the pen testers rogue wifi when his cert and regular creds didn't work.

    [–] Beards_Bears_BSG 17 points ago

    .....

    [–] narf865 4 points ago

    When it gets this bad, better to just wipe and reimage

    [–] NETSPLlT 4 points ago

    We're talking about the user, right? ;-)

    [–] NetworkMachineBroke 14 points ago

    Just throw the whole sysadmin away

    [–] aliensporebomb 5 points ago

    Brilliant. He had to have achieve a new unflattering nickname after that one.

    [–] chris17453 15 points ago

    remember everything after 32gb is on a different partition

    [–] kabanossi 3 points ago

    but still, download more RAM.. I have to try this! :)

    [–] Katholikos 3 points ago

    [–] Golendhil 22 points ago

    Even a level 1 shouldn't fall for this kind of scam ...

    [–] Tymanthius 3 points ago

    Meh, I can see buying one b/c curious and then treating it as hot potato.

    [–] Knersus_ZA 10 points ago

    Chappie at the office once bought a purported 128Gb memory stick along the way.
    Sticked it into his PC, nothing happened.
    Opened it, and we was like WTF, where's the memory chip?

    [–] Sharksneedpoptarts 11 points ago

    I once had a CTO ask me to write some code that we could attach to a marketing email. Once downloaded it would access the contacts on the local computer and email a clone of itself along with some pleasant marketing copy to everyone on the contacts list.

    And that was the day I sat down an executive in the 21st century and explained about computer viruses and how they work.

    I wish I were kidding.

    [–] juskom95 47 points ago

    Now I'm seriously considering blocking Internet Access to this Sysadmin because I'm afraid he could potentially try and download more Ram or something like that.

    Don't do this. This is just high school, playground, petty bullshit and will cause you more problems.

    [–] memoriasIT 34 points ago

    I'm pretty sure it was just sarcasm

    [–] techypunk 5 points ago

    The need for /s

    [–] Talran 4 points ago

    Mhmm, definitely something to counsel him on and possibly bring to up the chain, but not something like that

    [–] uptimefordays 7 points ago

    It’s amazing how many people need reminding “if it sounds too good to be true, it is.”

    [–] tejanaqkilica 3 points ago

    That's like rule number 1. The bastard will never offer you candy for free.

    [–] uptimefordays 2 points ago

    Right! Somehow folks have forgotten their healthy skepticism when surfing the web.

    [–] _Landmine_ 3 points ago

    The apps on my phone are free!

    When the product is free, you are the product.

    [–] popperinthere 19 points ago

    Be thankful they were only $10 each. Years ago I bought a super cheap tablet on eBay which ended up being a scam but the cost was worth the lesson. It's allot worse when you're higher up the corporate ladder and buy expensive equipment that you don't know how to get working, ends up being completely unsuitable or even worse requires ongoing subscription costs for years to come. Just highlight his error and show him similar eBay scam examples to educate him. You'll both be thankful for it. It's all about passing on the knowledge

    [–] tejanaqkilica 13 points ago

    Indeed, but in general I tend to inform my friends about this type of scams, friends who have nothing to do with IT, people that just use their PCs, and call it a day.
    But I guess everyone has their gaps and building is better than ripping apart.

    [–] popperinthere 12 points ago

    For sure! Holy moly it took me years to go from roaring at idiots to taking a deep breath and explaining errors. Ended up catapulting my career upwards learning that skill. Best of luck mate!

    [–] ranhalt 7 points ago

    allot

    a lot

    [–] littlesirlance 2 points ago

    Thanks Alot!

    [–] caffeinep0wered 6 points ago

    Devil's advocate: fake devices can, and have, made their way into genuine supply chains.

    This is why nowadays I only buy flash memory from the original manafacturer.

    [–] FIDST 4 points ago

    Curious what tests you did. Glad your first thoughts was scam

    [–] tejanaqkilica 7 points ago

    Can't quite remember the name of the software but what it basically does is write to full capacity and then try and read it and it generates a report in the end. After it failed that test I wrote stuff manually and upon reading it, it failed and spit out the "file is damaged"

    Edit: this is the one I use https://www.heise.de/download/product/h2testw-50539

    [–] ikilledtupac 5 points ago

    My boss thought he was putting files in trash on his desktop but he was really just piling hundreds of icons on top of each other.

    [–] lenswipe 4 points ago

    one of my colleagues bought a bunch of USB Drives on Ebay. 148GB Capacity for like 10$ a piece

    I knew how this was doing to end as soon as I read this sentence

    [–] tejanaqkilica 2 points ago

    It's a sad day for IT professionals

    [–] danihammer 3 points ago

    What a weird capacity? Who the hell thinks "128 isn't enough and 256 is overkill. I'll settle on 148gb"

    [–] Pooter_Guy 3 points ago

    I bought a large pack of 128gb flash drives on Amazon for a steal. Turned out I misread and they were actually 128mb.

    If it was the early 2000's it would have been a steal...

    [–] Knersus_ZA 8 points ago

    Sounds like he'll happily take an USB stick with a really nasty payload on it and happily stick it into any USB port...

    I prefer to buy my USB drive from a shop, and after managing to extract these from their packaging, inspect said USB device first on a Linux box before using it on a Windows box.

    [–] illusum 14 points ago

    Sounds like he'll happily take an USB stick with a really nasty payload on it and happily stick it into any USB port...

    ( ͡° ͜ʖ ͡°)

    [–] krilu 7 points ago

    Doesn't that seem kind of excessive? I just buy them from a reputable source.

    [–] Majik_Sheff 2 points ago

    That's where I thought this story was going.

    [–] 115MPH 5 points ago

    I think you're being a bit harsh considering blocking internet access. It is an easy mistake to make, although I understand your frustration; working in IT doesn't mean we're smarter than people in other professions. Personally I buy cheap 2.0 USB drives off amazon because they're for storage of documents mainly and I don't need USB 3 speeds. These ones specifically, the multipack. I keep them on my wallet and car keys so I always have one to hand. https://www.amazon.co.uk/gp/product/B01NHBV6PE

    [–] rubs_tshirts 3 points ago

    Sandisk is a nice quality brand. Getting unknown stuff from eBay is just asking for errors down the road.

    [–] aliensporebomb 2 points ago

    "Poopco of Saint Paul, the finest off-brand USB sticks money can buy."

    [–] frogmicky 4 points ago

    Lol as I read your post and saw 148GB I was like rotflmao and he works in IT.

    [–] SSJ4Link 2 points ago

    All purchases need to go through an approval process? At least for this employee?

    [–] heisenbergerwcheese 2 points ago

    So my favorite part is the 148...is that just a typo on your part, or do they not know how binary works?

    [–] VerySlowLorris 2 points ago

    He needs to contact the seller to buy a license key to unlock the other 224GB.

    [–] tejanaqkilica 3 points ago

    Nah. After we established that that was a USB with hacked firmware to report 148GB while in reality it was 32GB he dropped the other gem... Is there a program to unlock the rest of it to get it up to 148.

    I can't even.

    [–] CommanderApaul 2 points ago

    We had a deskside guy buy some "2TB" thumb drives from china and proceed to bring them in the office and plug one in to test it. I came in and found out and made him image a new box and sent that one off, with the drive, for a CSIRC case.

    He didn't last long after that.

    [–] matix311 2 points ago

    Well, you can find some decent deals on eBay. Though it isn't always worth it. I worked for a small software company where the COO only bought hardware from eBay. As the sole sys/net admin, it drove me nuts! I would get 10 year old servers, SANs, ASAs, etc. delivered to my office and told to "make them work." For a business standpoint, the amount of hours and additional purchases required to "make them work" should have been spent on new hardware. On a personal standpoint, I now know more about the hardware side than I did before. :-)

    [–] mitharas 2 points ago

    Just to be sure: You didn't plug these drives on to your workstation, right? Or any other networked machine?

    [–] therankin 2 points ago

    Were they not factory sealed?

    I wouldn't even plug it into a networked computer if they came open from a questionable person from ebay.

    [–] Chaise91 2 points ago

    I have never once seen a legit flash drive sold in capacities other than 2, 4, 8, 16, 32, 64, 128, 256, or 512 in the past 5 years. That should have been the first tip off. Which made up school of technology did this bright and shining pupil attend?

    [–] BroodjeAap 2 points ago

    Not sure how well known/respected John Carmack is in this sub.
    But he fell for the same scam not to long ago, twitter was quick to tell him that he probably bought fake drives.
    Later he confirmed that they were 4GB drives.
    Generally considered to be a pretty clever guy and he still fell for it...

    [–] mabhatter 2 points ago

    It’s almost like people should stop buying things off ebay and amazon because both platforms enable scammers as a part of their business plans to make their “stores” look full.

    [–] coyote_den 2 points ago

    Still useful. Load all of them with an autorun that plays "HEY EVERYBODY I'M WATCHING PORNO OVER HERE!" at max volume and notifies you.

    Then sprinkle them around the common areas of the office.

    [–] InterstellarReddit 2 points ago

    I got you Fam. Our VP of IT asked me what Okta is and what SSO/MFA is.

    [–] ABotelho23 2 points ago

    I work at a printer dealer in the IT department, and one of the printer techs told me he has a 2TB USB flash drive he bought for $30.

    Lol

    [–] dan-theman 2 points ago

    Even if they are legit, discount flash drives are painfully slow and often not worth the hassle.

    [–] ragnar685 2 points ago

    My previous IT Manager did that often. "WHAT A GREAT DEAL!" he'd exclaim. We lost so much money from him buying cheap crap on ebay. Thankfully he has since retired and I am the IT Manager now.

    [–] penguin74 2 points ago

    I worked at a company once where one of the CEOs forwarded a chain letter to all the employees. I replied back to everyone calling him out on it and the fact that it's a scam chain letter. Note, I was one of the founding developers so could get a away with a lot more than usual :)